Improving document question-answering accuracy in Kuwait

The challenge

A document assistant working across more than 400 product-specification PDFs delivered only 46% answer accuracy.

The Ventiora response

The retrieval-augmented generation architecture and ingestion approach were rebuilt to improve grounding and response quality.

Adapting this engagement for Kuwait

• Build ingestion and evaluation around the firm’s actual Arabic and English documents, including scanned PDFs where relevant. Test bilingual terminology, tables and source citations against questions consultants ask, rather than assuming English-only retrieval will meet local delivery needs.
• Separate retrieval by client and engagement, with permissions inherited from approved repositories. For consulting teams serving Kuwaiti banks, agree hosting, access and audit requirements with the bank’s compliance function before introducing confidential material into a pilot.
• Start with an executive sponsor and a bounded knowledge-management or shared-services use case. Run applied labs for Kuwait’s mixed national and expatriate consulting teams, assigning internal owners for evaluation, document updates and release decisions.

Local factors to plan for

Client confidentiality should shape architecture before procurement. Assess whether CITRA’s Data Privacy Protection Regulation applies to the proposed service and providers, and review cross-border processing and contractual restrictions. For banking assignments, map relevant Central Bank of Kuwait requirements through the client’s compliance and outsourcing processes rather than treating every consultancy as directly regulated by the bank supervisor. Plan capability transfer around Arabic and English working practices, staff mobility and applicable Kuwaitisation requirements, with named internal owners retaining operational knowledge.